Refund and Cancellation Policy

1. Automatic compensation for technical failures

1.1. If a technical failure on the Provider's side interrupts a consilium run, prototype build or full-stack repository export and the artifacts are not produced, the deducted credit is automatically returned to the User's balance.

1.2. If the automatic refund did not happen for any reason, the User can press "Support" in the interface and the balance is restored by hand, usually within one business day.

2. Money-back conditions

2.1. The User may request a full refund for a purchased credit pack within 14 (fourteen) calendar days of payment, provided that:

• the credits from the paid pack have not been fully used;
• no violation of the Terms of Service has been recorded.

2.2. If part of the pack has been used, the refund is calculated pro rata to the unused balance.

3. How to file and how we process a request

3.1. To request a refund, the User contacts us via the support widget on the Site or by email at [email protected], stating:

• the email the account is registered with;
• the payment identifier or the date/time of the transaction;
• the reason for the refund request.

3.2. Requests are reviewed within 3 (three) business days.

3.3. Refunds are issued by the same method and to the same details used for the original payment (bank card or the original crypto wallet).

4. Cancelling a recurring subscription

4.1. If the User has a plan with auto-renewal, it can be cancelled at any time in the account under "Plans & payments" without hidden fees or deductions.

4.2. After cancellation, access to previously credited runs remains until the end of the paid billing period.